{"id":64,"date":"2026-09-05T23:45:32","date_gmt":"2026-09-05T21:45:32","guid":{"rendered":"https:\/\/lafrisquette.fr\/garantie\/"},"modified":"2026-09-07T22:17:47","modified_gmt":"2026-09-07T20:17:47","slug":"garantie","status":"publish","type":"page","link":"https:\/\/lafrisquette.fr\/en\/garantie\/","title":{"rendered":"&#038; returns guarantee"},"content":{"rendered":"<p>Two protections, in words: free returns for 30 days, and a 2-year warranty on the entire heating system.<\/p>\n<p><strong>La Frisquette guarantees:<\/strong> free return within 30 days \u00b7 full refund within 5 working days \u00b7 heating system and battery guaranteed for 2 years.<\/p>\n<h2>Free returns for 30 days<\/h2>\n<p>You have 30 days after receipt to change your mind, size or color:<\/p>\n<ol>\n<li><strong>Write to us<\/strong> via the page <a href=\"\/en\/contact\/\">Contact<\/a> (subject \u201cReturn or exchange\u201d) with your order number.<\/li>\n<li>We will send you a prepaid return label within 24 hours.<\/li>\n<li>Return the product complete (with battery and accessories), clean and unworn beyond the time of fitting.<\/li>\n<li>Full refund within 5 working days of receipt, to your original payment method \u2014 or exchange shipped immediately.<\/li>\n<\/ol>\n<h2>2-year warranty on the entire heating system<\/h2>\n<p>The heating system and the battery are guaranteed for 2 years, in accordance with the legal guarantee of conformity. Breakdown, area that no longer heats, capricious button, battery that no longer holds a charge? We repair or replace, free of charge.<\/p>\n<ul>\n<li>\u2705 2-year warranty on heating zones and electronics<\/li>\n<li>\u2705 2-year warranty on the battery (capacity and charge)<\/li>\n<li>\u2705 Standard exchange shipped even before the defective product is returned<\/li>\n<\/ul>\n<p><strong>To activate the warranty:<\/strong> write to us via the page <a href=\"\/en\/contact\/\">Contact<\/a> with your order number and a photo or short video of the problem. Diagnosis within 24 working hours, solution within 72 hours.<\/p>\n<h2>The (rare) limits<\/h2>\n<ul>\n<li>Accidental damage (stains, tears, battery repeatedly put in the washing machine) is covered by classic after-sales service - but write to us anyway, we always find a solution.<\/li>\n<\/ul>\n<h2>Why are we so serene?<\/h2>\n<p>Because less than 2% of our products come back to us. When we have spent 18 months testing each prototype on 40 volunteers, we know what we are selling \u2014 and we accept it.<\/p>\n<p><a class=\"wp-block-button__link lfq-btn\" href=\"\/en\/boutique\/\">Discover the collection<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Deux protections, en toutes lettres : les retours gratuits pendant 30 jours, et la garantie 2 ans sur tout le syst\u00e8me chauffant. Les garanties La Frisquette : retour gratuit sous 30 jours \u00b7 remboursement int\u00e9gral sous 5 jours ouvr\u00e9s \u00b7 syst\u00e8me chauffant et batterie garantis 2 ans. Retours gratuits pendant 30 jours Tu as 30 [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-64","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/lafrisquette.fr\/en\/wp-json\/wp\/v2\/pages\/64","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lafrisquette.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lafrisquette.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/lafrisquette.fr\/en\/wp-json\/wp\/v2\/comments?post=64"}],"version-history":[{"count":1,"href":"https:\/\/lafrisquette.fr\/en\/wp-json\/wp\/v2\/pages\/64\/revisions"}],"predecessor-version":[{"id":169,"href":"https:\/\/lafrisquette.fr\/en\/wp-json\/wp\/v2\/pages\/64\/revisions\/169"}],"wp:attachment":[{"href":"https:\/\/lafrisquette.fr\/en\/wp-json\/wp\/v2\/media?parent=64"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}