{"id":59,"date":"2026-09-05T23:45:32","date_gmt":"2026-09-05T21:45:32","guid":{"rendered":"https:\/\/lafrisquette.fr\/faq\/"},"modified":"2026-09-09T16:46:55","modified_gmt":"2026-09-09T14:46:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/lafrisquette.fr\/en\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"

Everything you want to know before (and after) your order. A missing question? Write to us<\/a>, response within 24 hours.<\/p>\n

\ud83d\udd25 Heating<\/h2>\n
\nHow do accessories heat up?<\/summary>\n

Thin and discreet heating elements are integrated where the body loses the most heat: back and stomach for the vest, neck for the scarf, hands for the gloves and hand warmer, shoulders and knees for the shawl. Powered by a USB battery, they diffuse gentle and constant heat in less than 30 seconds.<\/p>\n<\/details>\n

\nHow many temperature levels are there?<\/summary>\n

Each accessory offers 3 levels, from mild (cool interior, teleworking) to 0\u27e7intense (very cold). Pressing the button cycles through the levels; a discrete LED indicates the active level.<\/p>\n<\/details>\n

\nHow hot does it get?<\/summary>\n

It depends on the accessory: the 3 levels cover a range from around 25\u00b0C in gentle (vest) up to 25\u00b0C in intense (scarf, gloves). The shawl and poncho heat between ~35 and 55\u00b0C. In all cases, the heat remains gentle and constant \u2013 never hot \u2013 and you change levels with a simple press of the button.<\/p>\n<\/details>\n

\nIs the heat uniform or localized?<\/summary>\n

Located in strategic areas \u2014 this is what allows such autonomy. The heat then spreads naturally throughout the body, just like when you put a hot water bottle on your back.<\/p>\n<\/details>\n

\nDoes it keep warm when the battery is off?<\/summary>\n

Yes. Vest, scarf and shawl are designed in warm materials by themselves. Active heating is additional comfort that you activate when you need it.<\/p>\n<\/details>\n

\ud83d\udd0b The battery<\/h2>\n
\nIs the battery included?<\/summary>\n

No \u2014 and that's intentional: each accessory works with any standard 5V USB external battery, the one you already have at home for example. There La Frisquette battery 10,000 mAh<\/a> is available for \u20ac29 (instead of \u20ac39) if you want ours, compact and designed to fit in dedicated pockets.<\/p>\n<\/details>\n

\nWhat is the real autonomy?<\/summary>\n

With a 10,000 mAh battery: several hours of heat depending on the accessory and the level chosen \u2014 up to 1 to ~6 hours at a low level on the scarf or gloves, ~5 hours on the vest at a high level. In actual use, most of our clients alternate levels throughout the day and easily last from morning to evening.<\/p>\n<\/details>\n

\nHow is the battery recharged?<\/summary>\n

On any USB port: computer, telephone wall socket, cigarette lighter, etc. Allow a few hours for a complete charge.<\/p>\n<\/details>\n

\nCan I use my own external battery?<\/summary>\n

Yes, any standard 5V USB battery will work. A larger battery will increase autonomy, a smaller one will reduce it.<\/p>\n<\/details>\n

\nDoes the battery feel when worn?<\/summary>\n

It weighs 200 g (like a smartphone) and fits in the pocket provided for this purpose on each accessory. Our testers confirm that we forget it after a few minutes.<\/p>\n<\/details>\n

\ud83e\uddfa Care<\/h2>\n
\nHow do I wash my accessory?<\/summary>\n

Always remove the battery before cleaning. Vest, scarf and shawl: gentle wash at 30\u00b0, air dry flat. Gloves and hand warmers: surface clean with a damp cloth. No tumble drying, bleaching or dry cleaning.<\/p>\n<\/details>\n

\nWhat should I do if I washed the battery by mistake?<\/summary>\n

It\u2019s happening! Leave it to dry for 48 hours in the open air without plugging it in again. If it no longer works, contact us<\/a> : the warranty covers a first incident of this type.<\/p>\n<\/details>\n

\ud83d\udee1\ufe0f Security<\/h2>\n
\nIs a heating accessory really safe?<\/summary>\n

Yes. Our accessories operate at very low voltage 5 V \u2014 identical to a charging phone. The temperature can never exceed the chosen level: gentle and constant heat, never burning.<\/p>\n<\/details>\n

\nCan we wear them in the rain or snow?<\/summary>\n

Yes. The low voltage does not fear humidity and the gloves are waterproof. Only complete immersion should be avoided \u2014 as with any electronic accessory, basically.<\/p>\n<\/details>\n

\nAre there any contraindications?<\/summary>\n

As a precaution, people with a pacemaker or an active medical implant, as well as pregnant women, should seek the advice of their doctor before use \u2014 as with any heating device worn close to the body.<\/p>\n<\/details>\n

\ud83d\udccf Sizes<\/h2>\n
\nWhat size to choose?<\/summary>\n

For the Aliz\u00e9 vest<\/strong> : take your usual size; if you're hesitating between two sizes, take the one above to layer comfortably. L'scarf<\/strong>, THE shawl<\/strong>, THE poncho<\/strong>, THE gloves<\/strong> and the hand warmers<\/strong> are in one size, designed to adapt to all body types. And if the size doesn't fit, exchanges are free for 30 days.<\/p>\n<\/details>\n

\ud83d\udce6 Delivery & returns<\/h2>\n
\nWhat are the delivery times and costs?<\/summary>\n

France: order processed within 24\u201348 working hours, free delivery from \u20ac89 (otherwise \u20ac4.90). USA: tracked delivery 7\u201314 working days, free from \u20ac119 (otherwise \u20ac9.90). All the details<\/a>.<\/p>\n<\/details>\n

\nHow does a return or exchange work?<\/summary>\n

You have 30 days after receipt. Request your free return label via contact form<\/a>, returns the product, and choose: exchange or refund within 5 working days.<\/p>\n<\/details>\n

\nDo you deliver outside of France?<\/summary>\n

The store is currently configured for France. Belgium and Switzerland are coming soon \u2014 subscribe to the newsletter to be notified.<\/p>\n<\/details>\n

\ud83d\udc9b Guarantee & payment<\/h2>\n
\nWhat does the La Frisquette guarantee cover?<\/summary>\n

Two protections: free returns for 30 days after receipt (full refund within 5 working days), and the 2-year warranty on the heating system and the battery. All the details<\/a>.<\/p>\n<\/details>\n

\nIs my accessory guaranteed in the event of a breakdown?<\/summary>\n

Yes: 2 years on the heating system and the battery, in accordance with the legal guarantee of conformity. If there is a problem, we repair or replace it.<\/p>\n<\/details>\n

\nCan I pay in several installments?<\/summary>\n

Payment in 3 installments free of charge (Alma or Klarna) is coming to the store very soon. You can already pay by credit card, Visa, Mastercard, Apple Pay or Google Pay.<\/p>\n<\/details>\n

You didn't find your answer?<\/strong> Contact us<\/a> \u2014 response within 24 hours.<\/p>","protected":false},"excerpt":{"rendered":"

Tout ce que tu veux savoir avant (et apr\u00e8s) ta commande. Une question absente ? \u00c9cris-nous, r\u00e9ponse sous 24 h. \ud83d\udd25 La chauffe Comment les accessoires chauffent-ils ? Des \u00e9l\u00e9ments chauffants fins et discrets sont int\u00e9gr\u00e9s l\u00e0 o\u00f9 le corps perd le plus de chaleur : dos et ventre pour le gilet, nuque pour l’\u00e9charpe, […]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-59","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/lafrisquette.fr\/en\/wp-json\/wp\/v2\/pages\/59","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lafrisquette.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lafrisquette.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/lafrisquette.fr\/en\/wp-json\/wp\/v2\/comments?post=59"}],"version-history":[{"count":2,"href":"https:\/\/lafrisquette.fr\/en\/wp-json\/wp\/v2\/pages\/59\/revisions"}],"predecessor-version":[{"id":176,"href":"https:\/\/lafrisquette.fr\/en\/wp-json\/wp\/v2\/pages\/59\/revisions\/176"}],"wp:attachment":[{"href":"https:\/\/lafrisquette.fr\/en\/wp-json\/wp\/v2\/media?parent=59"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}